Frequently Asked Questions

Product Specifications

1. What is the load capacity of the Electric Rough Terrain Pallet Truck?
The Electric Rough Terrain Pallet Truck supports up to 1,200 kg, making it suitable for handling heavy loads in challenging outdoor environments.

2. What are the fork dimensions of this pallet truck?
The fork length is 890 mm, and the fork widths are adjustable from 160 mm to 560 mm, allowing it to accommodate various pallet sizes.

3. What type of wheels does this pallet truck have?
It is equipped with large pneumatic and super-elastic wheels, providing excellent traction and stability on uneven surfaces.

4. What type of battery does this pallet truck use?
The pallet truck features two heavy-duty 12V batteries, ensuring long-lasting power for full-day operation without frequent recharging.

Usage and Operation

5. Is this pallet truck suitable for outdoor use?
Yes, the Electric Rough Terrain Pallet Truck is designed for outdoor environments and can handle uneven surfaces, making it ideal for construction, agriculture, and logistics industries.

6. How does the electric drive and lift feature benefit the operator?
The electric lift and drive functions reduce manual effort, improve productivity, and make handling heavy loads much easier, especially in rough terrain.

7. Can the fork width be adjusted?
Yes, the fork width is adjustable from 160 mm to 560 mm, providing versatility to handle different pallet sizes.

Maintenance and Care

8. What regular maintenance is required?
Regular maintenance includes checking the battery, inspecting the wheels and hydraulic system, and ensuring the electric lift and drive functions are operating smoothly.

9. What is the warranty period for this product?
The Electric Rough Terrain Pallet Truck comes with a standard warranty. Please check the product page for more details.

10. Are replacement parts available?
Yes, replacement parts such as batteries, wheels, and hydraulic components are available through our store.

Purchasing and Delivery

11. Do you offer bulk discounts for multiple units?
Yes, we provide competitive pricing for bulk orders. Please contact our sales team for a personalized quote.

12. How long does delivery take?
Standard delivery times are 2–3 business days. Expedited shipping options may be available upon request.

13. Can I return the pallet truck if it doesn’t meet my needs?
Yes, we have a 30-day return policy. The product must be in its original condition and packaging.

Safety and Regulations

14. Is the Electric Rough Terrain Pallet Truck compliant with safety standards?
Yes, it meets all relevant UK and EU safety regulations.

15. Are safety guidelines included with the product?
Yes, a user manual with safety and operational guidelines is included in the packaging.